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Privacy Policy

Effective Date: 1 Oct 2025
Business Name: AlertPro

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AlertPro values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

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1. Information We Collect

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We may collect the following personal information when you use our website:

  • Name and surname

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment providers; we do not store credit card details)

  • Order history and preferences

  • Website usage data (via cookies and analytics tools)

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2. How We Use Your Information

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We use your personal information to:

  • Process and deliver your orders

  • Send order confirmations, shipping updates, and invoices

  • Respond to customer queries and provide support

  • Improve our website, services, and product offerings

  • Send marketing communication (only if you have opted in)

  • Comply with legal and regulatory requirements

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3. Sharing of Information

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We respect your privacy and will never sell your information. We may share your data only with trusted third parties when necessary, such as:

  • Courier services to deliver your order

  • Payment gateways to process transactions securely

  • IT and website service providers for site functionality

  • Legal authorities when required by law

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4. Data Security

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We implement strict technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

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5. Cookies

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Our website uses cookies to enhance your browsing experience. Cookies help us understand site traffic, remember your preferences, and improve performance. You can disable cookies in your browser settings, but some features may not function properly.

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6. Your Rights

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In terms of the POPI Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Opt out of marketing communication at any time

  • Request the deletion of your personal information, where legally possible

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7. Retention of Data

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We keep your personal information only as long as necessary for business, legal, or tax purposes.

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8. Third-Party Links

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Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

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10. Contact Us

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If you have questions about this Privacy Policy or how your data is handled, please contact us:

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